PROMISE Stars live out these customer service principles: Personalize interactions, Respect each person, Own each person’s problem as if it’s yours, Make everyone’s life better, Invite people to connect and Exceed expectations.

 Abdi Ahmed, Maintenance

According to his team member, Abdi is always kind and considerate and this story proves it. One day, the team member was working a double shift and Abdi asked her if she needed any help. The team member thanked him for asking but said she didn’t need any assistance. Abdi then offered to get her something cold to drink as it was a hot day (94+ degrees) and the team member gracious accepted this offer. When Abdi returned he had with him a delicious root beer float. This isn’t the first time Abdi went out of his way for his team member.  She also recalls during a snow storm he drove her home. Abdi’s kindness and willingness to help his fellow team members is an excellent display of our core value Compassion and Service Basics O- owning the person’s problem and M – making everyone’s life better.

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