PROMISE Stars live out these customer service principles: Personalize interactions, Respect each person, Own each person’s problem as if it’s yours, Make everyone’s life better, Invite people to connect and Exceed expectations.
Gabe Bonzie, Server
Gabe has been at Holly Creek for a short time and already, he’d made a discernable impact on the dining services department. His positivity and enthusiasm are contagious and the service he provides the residents is second to none. Gabe performs his duties in a way that raises the standard of service for every server. Multiple residents have remarked that Gabe makes their day better just by being their server at the breakfast friendship table. One resident was so impressed with Gabe that he and his wife wrote a card to Gabe’s mom letting her know what an outstanding young man she had raised. Other than Making Their Life Better, what other Service Basic or Care Value does Gabe exemplify?