January 30, 2017 | Posted in Uncategorized | Leave a comment

Promise-Star

PROMISE Stars live out these customer service principles: Personalize interactions, Respect each person, Own each person’s problem as if it’s yours, Make everyone’s life better, Invite people to connect and Exceed expectations.


Kent Harcrow, Skilled Maintenance Coordinator – Holly Creek

This nomination comes from a resident. “One Sunday at 4:30 a.m. I realized I had a frozen main water pipe in my cottage and called the Concierge for help. The Concierge immediately called Kent and he came in on his day off to help. When Kent arrived at my cottage he checked the crawl space and all the faucets. What he found was the pipes in the crawl space were frozen so went to the main building to grab a heating unit. Upon his return, he placed that in the crawl space to help defrost the pipe. Kent spent 1.5 hours helping me and did so with kindness and grace. If Kent hadn’t come as quickly as he did, I’m sure the pipe would have broken, water would have been everyone, and I’d be displaced from my home. I so appreciate what he did and feel very lucky!! He gave up his Sunday morning and drove through the snowstorm to help me.”  This is an excellent example of what PROMISE Service Basic(s)?

By the year 2030, 1 in every 5 Americans will be over 65. We tend to have a pretty dismal image of older age in our society: decline, disability, depression, death. Shakespeare, parading the seven ages of humans across the. Read More…

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January 2, 2017 | Posted in Uncategorized | Leave a comment

PROMISE Stars live out these customer service principles: Personalize interactions, Respect each person, Own each person’s problem as if it’s yours, Make everyone’s life better, Invite people to connect and Exceed expectations. Ann Ekumbo, Resident Services Associate – Holly Creek  . Read More…

 January 12th  real estate forum gives seniors answers! Realtor Jim Holmes will provide market analysis and host Q&A at Holly Creek    On Thursday, January 12 certified senior real estate specialist Jim Holmes will provide a market analysis on the current. Read More…

More than lovely apartment homes, resort-style amenities, a full calendar of activities, and unique Masterpiece Living™ programs, Holly Creek is a true community. Stop in at your convenience for our holiday open house. We’ll supply good cheer, refreshments and holiday treats!. Read More…

 CENTENNIAL, Colo. — Eighty-nine-year-old Herb Bowman and 91-year-old Roy Christensen have a lot in common: Both are veterans and served during WWII. Christensen, a Navy veteran, was assigned to the USS Raton in the south pacific while Bowman, an Army. Read More…

Physical therapy can help people with Parkinson’s disease improve their quality of life and even delay the negative effects of the disease, but a recent study shows that physical therapist services aren’t being maximized by people with Parkinson’s. According to. Read More…

November 21, 2016 | Posted in Team Stories | Leave a comment

PROMISE Stars live out these customer service principles: Personalize interactions, Respect each person, Own each person’s problem as if it’s yours, Make everyone’s life better, Invite people to connect and Exceed expectations. Barbie Bulling, Housekeeper – Holly Creek  This nomination comes. Read More…

This election season has been one of the roughest we as a nation have seen, and has done much to divide us, create controversy and potentially damage our health. I say “damage” because our very roots as a species have programmed. Read More…

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